Canceling a Diamond Resorts Timeshare

Diamond Resorts has been around since 2007. Founded by CEO Stephen Cloobeck, Diamond only sells vacation ownerships. It does not have any other products. Because its only source of money is Diamond Resorts timeshare sales, letting people cancel contracts is not in the company’s best interest. They do not want anyone to get rid of their Diamond Resorts timeshare. Diamond Resorts has done very well for itself with this strategy. Its earnings more than doubled in only 5 years, and they made $954 million in 2015. Linx Legal can and will get you out of your timeshare contract. Fill out the quiz below to get started.

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Please see our BBB rating. We have been in business since 2009, and have cancelled thousands of Diamond timeshare contracts. We are accredited, have an A+ rating, and have a five start review history. Our motto here at Linx Legal is ‘Only the Best is Good Enough’. We can and will help you to learn how to get out of a Diamond Resorts timeshare.

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A Great Start For Diamond Resorts But Not a Solution

This is a great start and certainly addresses many of the issues we have heard of from clients that own timeshares with Diamond Resorts. All of this information is important to understand before you can determine if a timeshare will work for you. We respect Diamond for their efforts to lessen the impact of lies in timeshare sales.

However, there are a few things they missed. First, much of the information that Diamond is “making available” to its owners moving forward is already in their contracts. This information is confusing, which makes it very easy for timeshare companies to hide it when numbers just don’t add up. People often fall prey to this tactic, especially with exchange rates between points and cash.

Second, Diamond describes these new codes of conduct in very relative terms. “Enough time,” for example, is subject to many different interpretations. That makes it just as easy as before for salespeople to act dishonestly while not “breaking the rules.” This is exactly what led to the problem to begin with.

So, Did Diamond Solve the Problems With Their Timeshares?

Diamond has taken a good approach to misrepresentation in timeshare sales. As one of the only companies to do so, that is a big plus. But it has not stopped the problem entirely. We still see complaints from Diamond owners about aggressive behavior and misleading promises. Diamond Clarity has been around for several years now, but these issues are still happening. Recent complaints we have seen include the company:

• Convincing owners to upgrade in order to access program features that were already available to them.
• Failing to answer complaints made to Diamond’s corporate office.
• Pressuring owners into upgrades without everyone on the deed present — this is a huge violation.
• Using owners’ distress to make them feel like buying was their only option.

These actions are predatory and we cannot ignore them. While Diamond has announced efforts to solve these problems, it seems that many owners still fall through the cracks.

Millennials: New Customer Base For Diamond Resorts Timeshare?

Diamond already has 400,000 members, and continues to see steady growth. Millennials are a new consumer group interested in vacation products. They want unique experiences, and will spend more on them than their older peers. They also prefer having a wide range of options.

In response, Diamond has made a product requiring a 10-year contract, rather than the lifetime that most timeshares are meant to last. While this kind of product may suit young people well, Diamond has still not shown that their forceful, profit-focused tactics have changed. They seem to be more than ready to profit off a new group. But they may not begin selling to them fairly until too many people have lost money.