How Can I Cancel My Timeshare Contract With Hilton Grand Vacations Club?
A great place to start is by talking with someone who knows the landscape of the timeshare market. People with industry knowledge will know where you stand in your ability to cancel your contract with Hilton Grand Vacations.
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Hilton Grand Vacations: Publicly Traded, Multiple Names
The Hilton Hotels chain is a household name—many are familiar with the Hilton family’s hotel and resort empire. The company’s timeshare brand was established in 1994. The timeshare division has pushed aggressive growth ever since. Mark Wang has been the President and CEO of Hilton Grand Vacations since its spin-off from its parent company in 2017.
Hilton Grand Vacations is a publicly held and traded company (NYSE: HGV). This means that Hilton is legally obligated to adhere to certain reporting standards. This is to ensure that anyone interested in buying their stock knows where their money is going. Despite these regulations, the company’s practices fall still short in a number of ways.
Most notably, Hilton restructured its timeshare brand several times as it expanded sales efforts. Numerous companies emerged during this time under the umbrella of Hilton’s growing timeshare sector. Then, in 2017, its parent company changed its name from Hilton Worldwide Holdings to Hilton, Inc. They did not disclose the reasons behind the decision. This was the very same year that Hilton Grand Vacations made its debut on the NYSE. Names you may be familiar with, all of which reference the same timeshare sales entity, include:
- Hilton Grand Vacations
- Hilton Grand Vacations Company, LLC
- Hilton Grand Vacations Club
- Hilton Club
- Hilton Honors
- Hilton Resorts Corporation
Hilton, Inc. still retains control and profits from all of these brands. It seems that the company also started a certain degree of separation from their timeshare brand. This happened at the same time it stepped into the public eye.
Acting In Your Best Interest Before You Sign
Hilton Grand Vacations’ parent company also allows its timeshare division to remain operated as it’s own company. This means it has no influence over the company’s day-to-day practices. Hilton Grand Vacations Club’s values statement promises integrity by doing “the right thing, all the time.” This claim leaves gray areas that may call that same integrity into question.
Frontline Hilton reps sometimes hesitate to call their product a “timeshare” at all. This is because of the negative overtone the term now carries. This can, and often does, lead prospective owners to make misinformed decisions. Doubly worrisome is that these sales reps are often licensed real estate agents. Therefore,they are required to act in your best interest.
For instance, if you have served in the U.S. Armed Forces, they have to disclose that, through the Armed Forces Vacation Club, you can get a very similar product for a much better deal. If your sales rep didn’t share this information with you, that’s a big problem. Especially if they used your military service as grounds for building a personal connection. They may have also used this connection as a reason to sell you a timeshare.
Complaints we commonly receive reference exhausting, hours-long presentations. Timeshare reps often failed to properly disclose the true nature of the product before a rushed closing. Sales reps sometimes built a friendly relationship, and then used it to leverage a purchase. This pressured individuals and families into buying.
They also made soaring promises of the amenities included in these pricey memberships. Some people then found them to be nonexistent. Many owners became frustrated as they discover the reality of how hard it is to use their timeshare at all.
Other frequent complaints include:
- Pressure to buy in order to fix a mistake made in the owner’s previous contract(s).
- Total inability to offset maintenance fees using points or credit card rewards. This is in direct conflict with information from the presentation.
- Difficulty reselling timeshare at the value promised by representatives.
- Misrepresentation of vacation ownership as an investment that would appreciate in value.
- Undisclosed, unexplained increases in maintenance fees and other expenses.
- Failure of new owners’ “personal representatives” to communicate. Failure to provide help after the owner signs the contract or the cancellation period ends.
- Omission of critical information that would have changed the owner’s mind at the time of purchase. This includes not discussing the term of their loan or payment amounts.
- Representatives falsifying details about the ways owners can break free of their debt to Hilton if need be. This includes lies about the possibility of buy-back.
Not all Hilton Grand Vacations sales representatives resort to these tactics to sell their product. They receive training in how to sell with integrity. Some simply choose not to. Unfortunately, this is a big problem. You may want to consider whether any of these unethical practices may have affected your decision to purchase.
Our clients often realize in retrospect that they were taken advantage of. They become frustrated by the burden that timeshare can become without the right disclosures. Fed-up, desperate owners normally want to find out how to get rid of their contracts and move on. But, they feel trapped in a maze-like system that seems to have no way out.
So, How Do I Get Out of My Vacation Ownership Once and For All?
If you feel as though Hilton Grand Vacations has misled you into overwhelming financial obligations, or that your ownership has not met the promises your representative made, you may qualify for our program. Contact us today or fill out our online questionnaire to take the first step toward cancelling your debt to Hilton Grand Vacations.