(Resort Consultant Group Representative transfer pitch) RCG: “I have (Client’s Name) on the other line they own with (Resort Name) they have (Number) points, pays ($ ) a month, they are current and they are just looking to hear some options. Can you take this call?”
Linx Rep, “Sure!”
RCG: “Alright, (Client’s Name) you’re in good hands!
TRANSFER CALL
Linx Rep, “Hey (Client’s Name), how are you doing today?”
Customer, “I’m alright, how about you?”
Linx Rep,“Before we get into your case and how we can help you, I need to ask you a couple questions about your timeshare.
1. Are you current on your payments and/or maintenance to (timeshare company)?
Customer, “YES”
1. Great, and lastly I want to make sure you are actively interested in learning about canceling your timeshare and discuss those options.
Customer, “YES”
Linx Rep, “ Great let’s begin! I need to get some more information so we can get your case in front of our cancellation team to review.”
If Customer says NO to first question
2. How far behind are you in payments or maintenance?
Customer, – behind 6 months or less on payments or 1 year or less on Maint proceed with 2nd qualifying question above – if behind by 6 months or more on payments or 1 year or more on maintenance move onto Question 3
3. Ok, Would you be willing to become current to cancel your timeshare? If NO – proceed with letting that customer know we can help them in the future.
Customer, “YES”
4. Great, and lastly I want to make sure you are actively interested in learning about canceling your timeshare
Customer, “YES”
Linx Rep, “ Great let’s begin! I need to get some more information so we can get your case in front of our cancellation team to review.”
Get anyone else on the deed on the line if possible, move onto questionnaire – send link via ring central or email